FAQs
Cleaning Questions:
Q. How many cleaning technicians do you send to clean?
A. Our normal team consists of two Cleaning Techs. On rare occasions, we send teams of three or four.
Q. Do I need to provide supplies or will the teams bring them?
A. We provide all of our own supplies and equipment. If you prefer we use your items, please let the office know beforehand.
Q. Do I need to do anything before the Cleaning Techs arrive?
A. To make our house cleaning services more efficient, we ask that you pick up clothing, toys, and other household items before our visit.
Q. What if I'm not happy with the cleaning?
A. We stand behind our work. If you're not 100% satisfied with your cleaning, we'll come back and re-clean it.
Q. Can I set an appointment time?
A. We are unable to set exact appointment times however you can set time parameters for your cleaning.
Q. Can I request the same Cleaning Techs each visit?
A. Yes, we will make every effort to have the same team clean your home each visit but it's not always possible due to illness, vacations or days off.
Q. Do I need to do anything to prepare for a move-out clean?
A. We do need electricity and water to clean so please make sure your utilities are still functioning.
Q. What won't Cleaning Elites teams clean?
A. For health reasons, our teams will not clean blood, feces, vomit or urine from animals nor humans.
Billing & Pricing Questions
Q. When do you charge my credit card?
A. We charge all credit cards the day of the cleaning once all work is completed.
Q. How much notice do I need to give to change or cancel an appointment?
A. You need to change/cancel at least 24 hours before your scheduled visit. If your change/cancellation is less than 24 hours notice, we may charge a $35-$50 late cancellation fee depending on office location.
Q. What happens if I don't complete my five visit minimum when I set up recurring service?
A. We review each account and determine if an upcharge is necessary.
Appointments and Scheduling
Q. How do I stop my service?
A. Email or call us. You can stop whenever you like.
Home Access Questions
Q. How do the maids enter my home?
A. Clients are either home, hide a key somewhere or provide a key for us to keep on file.
Q. Can you keep a copy of my key so I don't have to hide it each visit?
A. Sure, we are happy to keep a copy of your key and store it in our steel lock box in our office.